How Do You Say No To A Customer?

How do you say no in a cool way?

Witty Ways to Say “No”Oh, I wish there were two of me.What’s the opposite of yes?Is a dog a human?That sounds like fun, but I am going to be extremely busy not doing that.How do you spell no?Sadly, I only have one body.Sorry, but I no longer do things that make me want to kill myself.Do fishes fly?More items…•.

How do you say no without being rude?

Five ways to say ‘no’ without being rudeSay it Straight. If you want to be taken seriously by the organisation, it is best to be honest. … Buy Time. Try to buy time in order to accommodate the new task. … Watch your Body Language. Use the right tone for communicating, and maintain steady eye contact. … Try the ‘Sandwich Method’ … Be Ready with Explanations.

How do you say you don’t want to do something?

How to say noBe direct. This is often the best approach, even if it feels difficult. … Avoid apologies when they aren’t warranted. … Don’t say you’ll think about it when you know on the spot that you don’t want to do it. … If appropriate, give thanks. … Offer an explanation and alternatives if necessary.

How do I decline an unreasonable request?

How to Say No to Unreasonable Patient RequestsSaying no to unreasonable patient requests:Just say no Don’t be vague. If you are not going to give in to something a patient is asking, say so. … Explain why you are saying no. … Offer alternatives. … Don’t argue. … Be kind. … Be consistent. … Understand why a patient is making a request.More items…•

How do you say no to a customer asking for a discount?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.

How do you respectfully say no?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t.I wish there were two of me. … Sorry, I’m booked into something else right now. … Sadly, I have something else. … No, thank you but it sounds lovely, so next time. … I’m not taking anything else right now.More items…•

How do you say no kindly?

How to Say No: A Guide to Saying No Politely1 Cushion it with kindness or a compliment. … 2 Give your reasons. … 3 Be brief, but not brusque. … 4 Leave the door cracked. … 5 Offer an alternative.

How do you politely decline someone?

AdviceYou can be considerate and respectful – and still say no to a colleague. … Think before you respond. … Accentuate the positive. … Give a reason when possible—not a fabrication. … Be straight about the future. … Listen to their response. … Stand your ground. … “No” language examples.

What does no refund mean?

A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.

How do you say no in a difficult situation?

Here, then, are 9 ways to defuse the negativity of your having to be negative:Know why you’re saying no. … Recognize that saying no can be stressful. … Figure out how to say no without being hurtful to others. … Look for something positive in the situation. … Take pride in your willingness to stick up for your values.More items…•

Can you refuse a refund?

Businesses should ensure they always provide a proof of purchase (such as a receipt) for any goods sold. A business is not obligated to offer a refund to a consumer for a change of mind. However, just because retailers are not legally required to offer change of mind returns, doesn’t mean they can’t.

How do you handle unhappy customers and refunds?

If you won’t refund their money, explain why in clear, non-judgemental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they’ll receive the refund. Send the money back right away.

How do you politely say no refunds?

Here is an example of how you might say no to a customer who is asking for a refund that you cannot give them: Hi Sheila, I’m very sorry that you were unhappy with our product….Saying No to a RefundCheck your company’s refund policy. … Think about the possibility of saying yes.More items…•

How do you say no to a request?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

How do you politely tell someone not to visit?

And if the person again just shows up unannounced without calling first, you can say in a polite tone, “I’m sorry but this isn’t a good time for me for a visit. If you call me later we can decide on a good time. I need to go now, ‘bye.” That’s just being assertive, not rude.